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The true crypto
wallet, made simple.
Buy, store, send and swap thousands of assets across multiple blockchains — with self-custody security and expert help whenever you need it.
Ticket system
Submit and track requests across 10 categories with SLAs.
Live chat
Talk to verified support agents with typing & file sharing.
Security center
Monitor devices, 2FA, and get a personal security score.
Knowledge base
Guides, videos, and step-by-step recovery walkthroughs.
Get help in three simple steps
From account creation to resolution — most issues are solved the same day.
Submit a request
Open a ticket or start a live chat. Attach screenshots and transaction hashes securely.
Verified agent assigned
A trained Trust Wallet specialist is matched to your case within minutes.
Issue resolved
Follow the guided steps, recover access, and receive a personal security report.
Your keys. Your crypto. Our protection.
We never ask for your seed phrase. Every session is end-to-end encrypted, verified by hardware attestation, and monitored in real time by our anti-phishing engine.
of tickets resolved within 24 hours across 180+ countries.
Real stories from real users
Millions trust our support team every month. Here's what a few of them said.
"I lost access to my wallet after switching phones. The support team walked me through recovery in 20 minutes. Absolute lifesavers."
"A suspicious contract nearly drained my collection. Their security team caught it, blocked the approval, and taught me how to audit permissions."
"The knowledge base is the best in the industry. I recommend Trust Wallet Support to every student in my Web3 course."
"Missing BEP-20 tokens showed up after a 15-minute chat. The agent was calm, precise and actually understood on-chain data."
"Serious response times. I opened a ticket at 2am, had a verified agent replying within 90 seconds. This is what Web3 support should be."
"They never once asked for my seed phrase. That alone tells you everything you need to know about how legit this team is."
Ready to get the help you deserve?
Join millions of Trust Wallet users who rely on our verified support team every day.